Our Research and Campaigns

Citizens Advice North Lancashire has two aims - firstly, to provide advice to help people find a way forward, and secondly, to research and campaign where policies or practices are unfairly impacting on people. Below you can find a summary of our research publications and media releases.

November 2022

Today we release our report about the impact that the Household Support Fund (HSF) and our partnership with Lancaster City Council has had on residents in Lancaster District.

The Household Support Fund is provided by central government and gives emergency funding to people for household goods and services when money is very short. It has been invaluable for us as an advice agency and has allowed many people to access essential things such as ovens, fridges and supermarket vouchers.

We call on the Chancellor to extend the Household Support Fund beyond March 2024 and to uprate benefits by the rate of inflation. The Cost of Living Crisis is affecting residents deeply and HSF is a way for us to help those who are really struggling.

Read the full report here:

The Impact of the Household Support Fund in Lancaster District

July 2022

We have analysed the debt cases that we saw from January - December 2022 to see what kind of work we did. During that time we saw hundreds of client with thousands of issues and helped people to write off over half a million pounds in debt.

Our numbers show a high proportion of clients who are suffering from ill health and we know that becoming unwell can often pitch people into financial instability.

You can read more here: Our Debt Work in 2022

June 2022

Intern Oliver Fowler has written a report for us, showing a snapshot of a "Week in the Life of Citizens Advice North Lancashire." Between 15-19th May we created 616 case notes helping 367 different clients with many hundreds of issues. Oliver's report illustrates the issues that we see each and every week here.

A Week In the Life of Citizens Advice North Lancashire

March 2022

Due to the numbers of people asking for help with the cost of School Uniforms via our Hardship Scheme, we undertook research into the cost of school uniforms in secondary schools in Lancaster District. You can read the report here:

The Cost of Secondary School Uniform in Lancaster District

February 2022

Juliette Demas, author and UK correspondent for Liberation newspaper in France came to visit us in February 2022. You can read the article she wrote for Liberation here

December 2022

NBC News from the USA came to visit our offices for a week in both Lancaster and Morecambe to speak to people about the Cost of Living crisis.

You can read the article here

November 2022

We presented our November Cost of Living briefing at a Wellbeing Conference for staff and volunteers in November 2022 at The Platform in Morecambe. The numbers of people coming to see us asking for charitable assistance and help with utility bills has increased hugely.

Cost of Living Briefing November 2022

May 2022

Life on a Low income in Lancashire - a report from all the Citizens Advice offices in Lancashire who worked together in partnership to show how difficult life is for those on the lowest incomes living in Lancashire.

This report was sent to MPs and Councillors across the region and was quoted from by Sir Stephen Timms in the DWP Select Committee.

August 2021

We undertook local research to find out if Universal Credit is enough to live off in Lancaster District. The information we found (which was before the £20 cut to Universal Credit was implemented in October 2021) says that Universal Credit is not enough to live off, and afford the basics.

You can read our research here:

Research about living off Universal Credit in Lancaster District

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