Case Studies

Citizens Advice is here to help everyone. Below you can read more about the kinds of issues we deal with, who we help and what the outcomes were.

Luke's story

"I needed help with my debts”

Luke lost his job in the pandemic and didn't know what to do about his debts

Yvonne's story

"I had to give up work because of my health”

Yvonne wasn't well and couldn't work any more, but she didn't know anything about the benefits system so she called Citizens Advice North Lancashire

Hanif's story

"I felt so lost before I called Citizens Advice North Lancashire”

Hanif was new to the UK and didn't know where to turn

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